Support
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Product Support FAQs Our Customer Support department has compiled the following list of often asked questions. They are organized by major feature and if you follow the link you will find a condensed list of questions for each category.
General Administration
Q: I am behind
the MISappliance but when I type https://amigobox.com I get a “Page
cannot be displayed” error. What should I do?
Q: I am behind the MISappliance but when I type https://amigobox.com I get a “Page cannot be displayed” error. What should I do? - Type the IP address of the MISappliance and see
if you can access to the web site. If you can: Q: How do I view statistics and reports from my MISappliance? A: Follow the instructions below. - Go to MISappliance web site by typing https://amigobox.com Q: How do I configure Internet Explorer to use the Web Proxy? A: Follow the instructions below. - Open an Internet Explorer Q: How can I block Internet access to computers behind my MISappliance? A: Follow the instructions in order to block Internet access to a computer on your LAN. - Open your browser and go to https://amigobox.com Q: I don’t know the IP address of my computer. How can I find it? A: To find the IP address of a computer running Win 95-98: - Go to Start > Run - Go to Start > Run Q. How can I see the DHCP assignments in my LAN? A. Follow the instructions below. - Open your browser and go to https://amigobox.com
Q: How do I setup a VPN account?
A: The administrator can control this function at the MISappliance Control Panel. In order to create a VPN account: - Open your browser and go to https://amigobox.com Q: I am using Windows 98 and having trouble during the VPN authentication. What should I do? A: During the VPN authentication, Win98 adds domain names to your user name. As an example, instead of sending “user”, it sends “domain\\user” and because of this bug in Win98, the MISappliance does not authenticate the user and gives an error. In order to get this problem fixed, please email support@itamigo.com with your username for the VPN connection. A customer representative will contact you as soon as the problem is fixed. Q. I am using Windows 2000 and I don’t know how to set up a VPN connection. A. From the Start menu, click on Settings, Network and Dial-up Connections, Make New Connection, and follow the wizard. When requested, select “Do not dial initial connection” if you have a permanent connection to the Internet, or you want to use VPN after connecting manually through your modem. For the “Hostname or IP address” section, enter your MISappliance’s external IP address or External Access Hostname (on page 4 of your user manual). Answer the next questions depending on your choice and finish. Now you are ready to connect. Q: How
can I connect to my computer remotely?
A: There are 3 steps that you have to do in order to use remote control. - Open a Remote Control user account on MISappliance
web site See below for more information about these steps. Q: How can I open a Remote Control user account? A: Follow the instructions below. - Log –on to your browser from within your Local
Area Network and type: https://amigobox.com Q: How can I download the Remote Control Server program? A: Follow the instructions below. - Log –on to your browser from within your Local
Area Network and type: https://amigobox.com A: Follow the instructions below. - Double click and install it to your computer by
following the installation wizard Q: What should I do in order to test if the Remote Control is working or not? A: Follow the instructions below. - Open a web browser and type https://ExternalAccessHostname
(check page 4 of your user manual to find out what your external
access hostname is) Q: I opened a remote control account on MISappliance web site, installed VNC (Remote Control Server) but I still cannot connect to it. A: Make sure that: - The password that you entered for opening a remote
control account and the password that you entered on VNC are the
same Q: I want to test the remote control from home but when I type https://amigobox.com I get a “Page cannot be displayed” error. A: You can access to the MISappliance web site by typing https://amigobox.com only if you are behind the MISappliance. From home (or anywhere else), type https://ExternalAccessHostname (check page 4 of your user manual to find out what your external access hostname is) and you will see the remote control option.
Q: How do I manage
the email accounts?
Q: How do I manage the email accounts? A: The administrator can manage the email accounts at the MISappliance Control Panel https://amigobox.com Once you login as administrator, you will have access to Manage Mail Accounts option. You can add a new account, edit an existing account and remove an existing account through this option. Q: How do I receive my email using a web browser? A: You can connect to your corporate email via any browser from anywhere via any workstation attached to the Internet. Once you created the new user at the MISappliance Control Panel, you can access to your mailbox by following the instructions below. - Open your browser and go to https://ExternalAccessHostname
(check page 4 of your user manual to find out what your external
access hostname is) Q: I logged on MISappliance web mail but there aren’t any emails in my inbox even though I am sure I have received some. A: MISappliance is your physical mail server, and all your mail comes to the MISappliance and stays there until you download them into your computer. Whenever you check your mail using mail client programs such as Outlook Express or Eudora, your mail gets downloaded into your computer and removed from the MISappliance. So, if you want to see the most recent email by using Webmail, make sure your mail client program is not running since the MISappliance shows you only the mail that is still at the MISappliance.
A: Email support@mis-technologies.com providing
the user information that is receiving the emails and the email
account that is sending the junk emails. A customer representative
will block that user not to send you any more emails.
Q. How do I
filter web content?
Q. How do I filter web content? A. The administrator can filter the web content at the MISappliance Control Panel. In order to do that: - Open your browser and go to https://amigobox.com A website will be blocked if any keyword you provide here is found in its pages. Keywords may be overridden by the allow list. Note that each web browser must be configured correctly to use the proxy service for this to work properly. Q. How do I allow certain sites to be accessed? A. The administrator can manage the allow list. In order to do that: - Open your browser and go to https://amigobox.com A website will be allowed if any keyword you provide here is found in its pages. Keywords listed here override the block list. Note that each web browser must be configured correctly to use the proxy service for this to work properly.
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